Gluji

iPod and iPhone Support

Official Apple Support

Details of official Apple support for each product can be found here:

iPhone

iPod Troubleshooting Guide

The 5 Rs

Apple advocate 5 basic steps for resolving iPod issues:

Reset
Retry
Restart
Reinstall
Restore

You can find specific instructions for your particular model here:
iPod 5Rs Troubleshooting Assistant

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